FAQ’s

 

DIGITAL CONVERSION

Why should I preserve my older analog memories?

Your memories are priceless, and irreplaceable. Your family probably has THOUSANDS of home movies and photos in multiple formats. The benefit of preserving your memories is two fold: first, by keeping a digital copy of your family videos and photos, you preserve these memories forever. Second, modern technologies allow you to enjoy your digital videos and photos in many more ways than traditional analog home movies and photos. With your memories in a modern digital format, you will be able to effortlessly organize, label, and share your memories library. In addition, you can easily create personalized gifts -- like video montages and photo books - for special occasions. 

How can I get you my memories? I don’t want them to get damaged or lost in the mail.

We provide pick up and delivery from your home to ensure your cherished memories are safe. At that time, we go through everything with you to make sure we answer any questions you may have. We will then send you an accurate estimate for your approval prior to starting the work.

Half of my stuff isn't labeled. How will I organize it?

If your box of analog memories is unlabeled and unorganized, consider yourself VERY normal. 99% of all people fall into this category. No worries. Don’t let that stop you from starting the transfer process. We’ll make sure to label each asset to correspond with the digital file name. Bottom line, you don't need to watch, organize nor label your analog memories ahead of time. We’ll personally come to your location and pick up and drop off your cherished memories to avoid lost items in shipment.

 Will I get my original analog memories back?

Of course! You will receive all your original videotapes, movie films, photos, slides and negatives back - unharmed. 

How do I tell how many feet of movie film are on a reel?

Most home movie film reels have markings on the side of the (metal) reel that indicate the length. You will traditionally see 200 feet, 300 feet, or 400 feet for 8mm or Super 8. Traditionally, the smallest reels (plastic), the ones that measure 3 inches in diameter, are 50-foot reels. 

The length and run time of 8mm film and Super 8 film are as follows: 
    3 inch reel (50 feet) 2-3 minutes
    4 inch reel (100 feet) 5-6 minutes
    5 inch reel (200 feet) 12-14 minutes
    6 inch reel (300 feet) 19-22 minutes
    7 inch reel (400 feet) 26-29 minutes 
16mm film running time will be approximately half of 8mm film or Super8 film. 


LEGACY VIDEOS

What do I need to do to prepare for the day of filming?

Mainly to ask yourself and family members which area of life you’d like to focus on, particular stories, events or experiences that you’d like to make sure to cover. And collecting the photos or items that you’d like included in the video for us to capture on the day of filming.

Where do you typically film the interview?

We prefer to conduct the interview in the most comfortable setting for the interviewee.  This would typically be in their home living room or back yard. We typically come out prior to interview day to do an initial consultation. At that time, we would do a quick scout to find best location to do the filming.

Can I see the questions that will be asked ahead of time?

Yes, we’re happy to share an incomplete list of the questions prior to the day of filming as part of the ‘Welcome Pack’ we provide upon scheduling the interview.

Do we get to see the video prior to delivery?

Yes, there is an opportunity for you to see and give feedback on the videos prior to the final edit.

How long does it take to receive the finished product?

The finished videos will be available within one month of the day of filming.

Is there a discount for interviewing multiple family members?

Yes, if filming takes place on the same day.


GENERAL

What forms of payment do you accept?

We accept personal checks, Cash, Venmo, Paypal and Zelle.

How is the payment structured?

For Transfer work, Payment is due upon completion of work. For Legacy and other production related work 50% of total cost is due upon booking of services, and the balance is due upon completion of the final product.